Although we strive for 100% Customer Satisfaction, from time to time, a return may be required or our shipping carriers will incur damages due to no fault of our own. In this event, please use the following procedures for the most expedited response:
SMALL PACKAGE USPS or FedEx ground and express Damages (THIS POLICY DOES NOT APPLY TO DAMAGED FREIGHT)
In the event that your small package, ground or express shipment arrives obviously damaged, please refuse the shipment due to damage and notify us WITHIN 3 DAYS by emailing firstname.lastname@example.org. The damaged package(s) will be returned to us and a replacement will be sent out within 1-3 business days (stock allowing). Damages must be reported within 3 business days of delivery. No exceptions.
If the damage is unseen and you accept the shipment, please take photos of the packaging and contents and email email@example.com within 3 business days. Please enter your order number and DAMAGE in the subject and attach the photos with a brief explanation of the damage. We will file a damage claim and get a replacement out to you. We do not refund damaged shipments—we replace them. It is GBP policy to file a claim and send a replacement concurrently. No exceptions.
For RMA (return merchandise authorization) requests, please email firstname.lastname@example.org. In the subject, please enter your order number and RMA Request in the subject. In the body of the email, please indicate the reason for the return. You will receive a return email with a RMA (Return Merchandise Authorization) form. If the return is due to GBP error, you will receive a return label link (valid for 24 hours) from USPS or FedEx along with your RMA form. Please immediately click the link to print the return label and print and complete the RMA form and include it with your returned package. Please note that returns for refunds for reasons other than GBP error, a 20% restocking fee will be applied to your refund. We will waive this restocking fee if you elect to retain the credit on file for a future purchase. Please indicate your preference on your RMA form. If no preference is indicated, we will refund your original method of payment less a 20% restocking fee.
By registering on GBP's webstore and placing an order, you agree to these terms for damage and returns. If you need additional information or require assistance with your return, please email email@example.com as indicated above.